Terms & Conditions

1. About these terms

These Terms are an agreement between you (the business that registers a Foodlink account, “you” or “Merchant”) and Foodlink Technology Sdn Bhd (1483631-M) (“Foodlink”, “we”, “us”). They apply to the Foodlink merchant dashboard, the customer-facing mini web app we provide for your stores, and related services such as WhatsApp marketing, automation, payments, e-commerce and the Foodlink Connect API where included in your plan (together, the “Service”).

By registering, logging in or paying for the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you sign up on behalf of a company, you confirm you are authorised to bind it. If a signed quotation or service agreement says something different, that agreement wins for the points it covers.

Foodlink is a software subscription and digital service. We do not sell or deliver physical goods unless a separate written agreement says so.

2. Your account

• Give us accurate business and contact details, and keep them up to date.
• Keep your login details secure. Activity under your account, including by your staff, is your responsibility.
• Tell us promptly if you think your account has been accessed without permission.

3. Plans, limits and credits

Each plan includes the stores, member limit, WhatsApp marketing credits and features listed on our pricing page at the time you subscribe.

• Free plan. Free to use within its limits (1 store and 100 members) and does not expire. We may change the free plan in future with reasonable notice; members you already collected stay in your account.
• Paid plans. When you subscribe to a paid plan, our team activates it and tells you its expiry date: the last day the plan is valid.
• Member limits. When you reach your plan’s member limit, existing members stay and keep their rewards, but new customers cannot join until you upgrade.
• WhatsApp marketing credits. One credit sends one marketing message to one customer. Each plan comes with a one-time credit allowance when it is activated. Credits do not reset each month or on renewal, and they are used up as you send. When they run out, you can top up at RM1 per credit; this rate follows the USD–MYR exchange rate and may change. Messages are sent from your business’s own WhatsApp number.
• Design service. An optional, one-time design service is available for RM500. We confirm its scope with you before work starts.
• Upgrades. You can upgrade at any time by contacting our team. Your members and data move with you. Moving to a lower plan, or from a paid plan back to the free plan, is not currently available.

4. Messaging your customers

Foodlink lets you send WhatsApp and other messages to your customers. Because these messages go out in your business name, you are responsible for them.

• Only send marketing messages to customers who joined your membership or otherwise agreed to hear from you.
• Respect customers who ask to stop receiving messages.
• Do not send false, misleading, offensive or unlawful content, or promote prohibited goods or services.
• Follow WhatsApp’s Business and Commerce policies. WhatsApp (Meta) may limit or block numbers that receive too many reports, and that is outside our control.
• We may pause a campaign, or suspend messaging, if it is causing complaints, breaching WhatsApp policy or putting the platform at risk. We will tell you why where we can.

5. Fees and payment

• Prices are shown on our pricing page or in your quotation. Prices are final; no SST is charged.
• We do not charge your card automatically. To subscribe or renew, our team sends you the payment details, and you can pay by FPX online banking, card or e-wallet.
• Your paid plan is activated once payment is received.
• We may change prices in future. A price change applies from your next renewal, never to a period you have already paid for.

6. Expiry, renewal and cancellation

• Your paid plan is valid up to and including its expiry date. To keep using it, renew before that date.
• If you do not renew, your business and all its stores become inactive on the morning after the expiry date, until you renew. There is no automatic grace period.
• Nothing is deleted when your plan expires. Your members and data stay in your account.
• Because there is no automatic charge, cancelling simply means not renewing. If you want to stop using Foodlink, please let our team know.
• Paid plans are non-refundable. See our Refund & Cancellation Policy.

7. Service availability and support

We work to keep Foodlink reliable, but we cannot promise it will never be interrupted. Maintenance, upgrades, outages at third-party providers, security events or events beyond our reasonable control may cause temporary disruption. Where we plan maintenance, we try to schedule it outside peak trading hours and tell you in advance.

Support is available by WhatsApp and email, Monday – Friday, 10am – 7pm (Malaysia time), except Malaysian public holidays.

8. Acceptable use

You must not use Foodlink to:

• break the law, commit fraud, or infringe anyone’s rights;
• access accounts, data or systems you are not authorised to access;
• interfere with, overload, reverse-engineer or test the security of the Service without our written permission;
• resell or sub-license the Service unless we agree in writing.

9. Your data and your customers’ data

You own your business data and your customer list. You are responsible for its accuracy and for having a lawful basis to collect and use it, including your customers’ consent where required by the Personal Data Protection Act 2010.

We process your customers’ personal data on your behalf, only to provide, secure, maintain and support the Service, as described in our Privacy Policy. We do not sell your customer data or use it to market other merchants’ businesses to your customers.

You can export your member list at any time from Member Listing in your dashboard.

10. Intellectual property

Foodlink and its licensors own the software, platform, branding and documentation. Your subscription gives you a limited, non-transferable right to use the Service while your plan is active. You keep ownership of your brand, logos, content and data. You allow us to use them only to provide the Service to you, such as showing your logo in your customer mini app.

11. Third-party services

Some features rely on third parties, such as hosting, messaging, payment processing and delivery partners. Their own terms may also apply. We are not responsible for interruptions caused solely by third parties outside our reasonable control, but we will help you resolve issues where we can.

12. Suspension and termination

We may suspend or end your access if you materially breach these Terms, use the Service unlawfully or abusively, create a security risk, or where continuing the Service is not reasonably possible. Where practical, we will give you reasonable notice and a chance to fix the problem first. We may act immediately when needed for security, legal or operational reasons.

13. Liability

To the extent permitted by law, Foodlink is not liable for indirect, incidental or consequential losses, such as lost profits, lost sales or loss of goodwill. Nothing in these Terms limits liability that cannot be limited by law.

14. Changes to these terms

We may update the Service, features, pricing or these Terms. If a change materially affects your active plan, we will tell you in advance through your dashboard, email or WhatsApp. Continuing to use Foodlink after a change takes effect means you accept it.

15. Governing law

These Terms are governed by the laws of Malaysia. Before going to court, both sides agree to try to resolve any dispute in good faith by talking to each other first.

16. Contact us

Email [email protected] or WhatsApp +60 17-408 0850, Monday – Friday, 10am – 7pm (Malaysia time), except Malaysian public holidays.
Post: Foodlink Technology Sdn Bhd (1483631-M), B-21-2, Block B, Zenith Corporate Park, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.