The short version
- The free plan has no charges and does not expire.
- Paid plans are non-refundable once activated.
- We never charge you automatically. Cancelling means not renewing.
- If you don’t renew, your account becomes inactive on the morning after your expiry date. Your data is kept.
- Before you leave, export your member list from your dashboard.
This summary is for convenience. The full text below is what applies.
1. What this policy covers
This policy applies to Foodlink plans and related digital services purchased from Foodlink Technology Sdn Bhd (1483631-M), including WhatsApp credit top-ups and the optional design service. Foodlink is delivered digitally through your merchant dashboard. There is no physical delivery.
Payments your customers make to your business through Foodlink (for example, member packages or online orders) are between you and your customer. Refunds of those payments are handled by your store under your own policy.
2. Refunds
All Foodlink plans, credit top-ups and design service fees are non-refundable once paid and activated. This includes:
- changing your mind after activation;
- not using the service, or using only part of the paid period;
- closing your business or stores before the expiry date;
- unused WhatsApp credits.
3. Expiry and renewal
- Each paid plan has an expiry date: the last day it is valid. We tell you this date when we activate your plan.
- We do not charge you automatically. To renew, contact our team before your expiry date and we will send you the payment details.
- If you have not renewed, your business and all its stores become inactive on the morning after the expiry date. There is no automatic grace period, so please renew in time.
- Nothing is deleted at expiry. When you renew, your account is switched back on with your members and data as they were.
4. Cancelling
Because nothing renews automatically, you do not need to cancel anything to avoid future charges. If you want to stop using Foodlink, let our team know on WhatsApp or by email.
- You keep your paid plan until its expiry date.
- Moving from a paid plan back to the free plan is not currently available.
- Before you leave, you can export your member list from Member Listing in your dashboard.
5. If we suspend your service
We may suspend or end the Service for a material breach of our Terms, unlawful or abusive use, or a security risk. Where practical, we will give you reasonable notice first.
6. Billing questions
For renewal or billing questions, WhatsApp +60 17-408 0850 or email [email protected] with your business name, the payment date and amount, and your payment reference.
Email [email protected] or WhatsApp +60 17-408 0850, Monday – Friday, 10am – 7pm (Malaysia time), except Malaysian public holidays.
Post: Foodlink Technology Sdn Bhd (1483631-M), B-21-2, Block B, Zenith Corporate Park, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.