How can we help your business?

A phone or computer with a web browser, your business name, store address and logo. That’s enough to register and start collecting members today.

If you also want online ordering or to sell member packages, you’ll need your menu or product photos, and your payment account set up so you can receive money from customers. Our team guides you through that.

1. Go to the merchant portal and create your account. Your free plan is ready immediately.
2. Add your store and set up your membership and a welcome reward.
3. Print your store QR code and put it at the counter.
4. Start collecting members.

Stuck at any step? WhatsApp us and we’ll walk you through it.

Membership and loyalty: the same day. Register, add your store, print your QR code and you can start collecting members.

Ordering, payments and WhatsApp marketing from your own setup: longer, because they depend on your menu setup, payment account approval and WhatsApp number setup. We’ll give you a timeline when we start.

Yes. Our team guides you through setup on WhatsApp at no extra charge. If you’d like us to design your membership card, posters and in-app visuals, there’s an optional one-time design service for RM500. Talk to us.

No. Customers join and order on their own phones. You manage everything from any phone, tablet or computer with a web browser.

If you take orders through Foodlink and want printed receipts or kitchen tickets, a cloud printer is optional. We support Sunmi and Feieyun printers.

Yes, on the Scale plan (RM299/month). Foodlink Connect is our API for POS systems. It covers QR payment, member lookup, recording sales, voucher redemption and refunds, so points and vouchers stay in sync with your counter.

Your POS provider connects to Foodlink Connect on their side. WhatsApp us and we’ll send the details to your POS provider.

They scan your store QR code and sign up in a mini web app with their phone number. There is no app to download. Once they join, they can collect points and stamps, claim vouchers and check in.

Not if you message them well. Send to the right group (for example, birthday this month, or not seen for 30 days) rather than everyone, keep it personal, and give them a real reason to come back. Customers only receive messages because they joined your membership.

You do. Your members belong to your business, not to Foodlink and not to any other merchant. We don’t sell your data or use it to promote other businesses.

You can download your full member list any time from Member Listing in your dashboard. See our Privacy Policy.

Your existing members stay and keep their points and vouchers, but new customers can’t join until you upgrade. To avoid turning customers away at the counter, upgrade before you reach the limit.

Limits: Free 100 members, Grow (RM199) 3,500, Scale (RM299) 10,000. Need more? Talk to us.

Write a message, pick a group of customers, and send now or schedule it. You can also set up automations once (for example, a birthday message or a “we miss you” reminder after 30 days) and let them run.

One credit sends one marketing message to one customer. Each plan comes with a starting allowance: 10 credits on Free, 350 on Grow and 1,000 on Scale.

These are a one-time allowance, not a monthly refill. They don’t reset each month or when you renew; they’re used up as you send.

Top up any time at RM1 per credit. The rate follows the USD–MYR exchange rate, so it may change. WhatsApp us to top up.

Tip: check your balance before scheduling a big campaign or automation, so messages don’t stop halfway.

Your business’s own WhatsApp number, so customers see your name and can reply to you directly. Our team helps you connect your number during setup. Ask us what you need to prepare.

Common reasons: the customer’s number is wrong or not on WhatsApp, they blocked the number, or WhatsApp limited delivery. Check the delivery status in your campaign report. If many messages fail, WhatsApp us and we’ll check.

Yes, and the free plan doesn’t expire. It includes 1 store, 100 members, 10 WhatsApp marketing credits and the full loyalty toolkit: points, stamps, vouchers, check-in, spin to win, referrals and more. No card needed.

WhatsApp our team with your business name and the plan you want. We’ll send you the payment details and activate your plan once payment is received. Your members and data stay as they are.

By FPX online banking, card or e-wallet. We don’t store your card or charge you automatically. You pay when you subscribe or renew.

Prices are final; no SST is charged.

Your plan is valid up to and including its expiry date. If you haven’t renewed, your business and all its stores become inactive the next morning, and stay inactive until you renew. There is no automatic grace period.

Nothing is deleted. When you renew, everything switches back on as it was. To renew, WhatsApp us before your expiry date.

There’s nothing to cancel, because we never charge you automatically. If you don’t renew, your plan ends on its expiry date. Paid plans are non-refundable. Moving from a paid plan back to the free plan is not currently available. See the Refund & Cancellation Policy.

Talk to us. We’ll set up a plan that fits your outlets and member count. WhatsApp sales.

Make sure you’re on the merchant portal and using the email you registered with. If you still can’t get in, WhatsApp us with your business name and we’ll sort it out.

That’s the official Foodlink merchant portal. Every login, Register and Start Free link on this website takes you there.