The short version
- For merchants: we collect your account, business and billing details to run your Foodlink account.
- For your customers: we hold their membership data on your behalf. Your business decides how it is used, and we only process it to run Foodlink for you.
- We never sell personal data.
- We share data only with service providers that help run Foodlink, such as hosting, messaging and payments.
- Anyone can ask to access or correct their data, or to stop marketing messages.
- Questions: [email protected].
This summary is for convenience. The full text below is what applies.
1. Who we are
Foodlink Technology Sdn Bhd (1483631-M) (“Foodlink”, “we”) provides a customer retention platform for businesses in Malaysia. This policy explains how we handle personal data under the Personal Data Protection Act 2010 (PDPA) as amended.
We handle personal data in two different roles:
- As data user (controller) for our merchants: the business owners and staff who use Foodlink.
- As data processor for our merchants’ customers: the people who join a store’s membership. Here, the merchant decides why and how the data is used, and we process it on the merchant’s instructions.
This policy is also available in Bahasa Melayu. If the two versions differ, the English version applies.
2. Data we collect about merchants
| Type | Examples |
|---|---|
| Account & contact | Name, email, phone number, role, login details |
| Business | Company name and SSM number, store names and addresses, business category |
| Billing | Plan, expiry date, payment status and references. Card details are handled by the payment provider; we do not store card numbers. |
| Usage | Activity in the dashboard, device and browser information, IP address and logs used for security and support |
| Communications | Messages and calls with our sales and support team |
We use this to create and run your account, take payment, provide support and training, keep the platform secure, tell you about service changes, and improve Foodlink. We may also send you product news and offers; you can opt out at any time.
3. Data we process for merchants’ customers
When someone joins a merchant’s membership through Foodlink, the merchant collects the following, which we store and process for them:
- Name, mobile number, and optionally email and date of birth
- Membership details: points, stamps, vouchers, rank, referrals, check-ins
- Visits, orders and transactions with that merchant
- Messages sent by the merchant through Foodlink, and delivery status
Each merchant sees only its own customers. One merchant’s data is not shared with another merchant.
If you are a customer of a Foodlink merchant: the merchant is responsible for how your data is used. To access, correct or delete your data, or to stop marketing messages, contact the merchant directly, or contact us and we will pass your request on and help them respond.
4. Who we share data with
We do not sell personal data. We share it only with:
- Service providers who help run Foodlink under contract and only for that purpose: cloud hosting and storage, messaging (WhatsApp and SMS), payment processing, delivery partners, maps and address lookup, notifications and receipt printing.
- The merchant whose membership a customer joined.
- Authorities, where the law requires it or to protect rights, safety and security.
- A buyer or successor if Foodlink’s business is restructured or sold, under the same protections.
5. Data stored outside Malaysia
Some of our service providers store or process data outside Malaysia. When this happens, we take steps to make sure the data gets a comparable level of protection, as required by the PDPA.
6. How long we keep data
We keep merchant account data while the account exists, and afterwards as needed for legal, tax and accounting purposes. We keep customer membership data on the merchant’s behalf while the merchant’s account exists, including while it is inactive, so everything is still there if the merchant renews. Activity logs and message history are cleared automatically after a period.
7. How we protect data
We use technical and organisational safeguards, including encrypted connections (HTTPS), access controls by role, separation of each merchant’s data, and monitoring. No system is perfectly secure, so please keep your login details private.
If a data breach affecting personal data occurs, we will act quickly to contain it and will notify the authorities, affected merchants and, where required, affected individuals in line with the PDPA.
8. Your rights
Under the PDPA you can ask to:
- access the personal data we hold about you;
- correct data that is inaccurate or out of date;
- withdraw consent, or limit processing, including stopping direct marketing;
- receive your data in a format that can be transferred to another provider, where applicable.
Send requests to [email protected]. We will verify your identity first and respond within the time the law allows. If we cannot meet a request, we will explain why.
9. Cookies, analytics and advertising
Our website uses cookies and similar technologies to work properly, to understand how visitors use it (Google Analytics), and to measure and improve our advertising (Meta Pixel). These tools may record pages you visit and buttons you click, such as Start Free or WhatsApp us, along with device and browser information.
You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook or Instagram settings. The merchant dashboard and the customer mini app use only the cookies needed to keep you signed in and secure.
10. Children
Foodlink is a business service and is not aimed at children. Merchants should not knowingly collect personal data from children under 18 without a parent’s or guardian’s consent.
11. Changes to this policy
We may update this policy. We will post the new version here with a new “Last updated” date and, for significant changes, tell merchants through the dashboard or by email.
12. Contact us about privacy
For privacy questions or requests, contact us at [email protected] with “Privacy” in the subject line.
Email [email protected] or WhatsApp +60 17-408 0850, Monday – Friday, 10am – 7pm (Malaysia time), except Malaysian public holidays.
Post: Foodlink Technology Sdn Bhd (1483631-M), B-21-2, Block B, Zenith Corporate Park, Jalan SS 7/26, SS7, 47301 Petaling Jaya, Selangor, Malaysia.