Customer Retention & Growth · F&B + Retail
Foodlink helps businesses identify their customers, understand who's becoming inactive, reach them at the right time, and give them a reason to return.
Built for businesses that depend on returning customers.
View pricingTrusted by growing businesses.
Foodlink runs the customer relationship layer for F&B and retail brands across Malaysia.
The sale happened.
Businesses work hard to earn customers. But after the transaction, the relationship often goes quiet. The customer may have enjoyed the experience — they simply stop hearing from the business.
What happens after the sale today — for most businesses, nothing.
You pay for attention. Some of it works.
A customer finally buys. Great.
Often without leaving a name, a number, or a trace.
No message. No reason to return.
Not on purpose. Life is loud.
And pays to meet the same strangers all over again.
The cycle repeatsMost businesses stop here.
It's also exactly where Foodlink starts.
Every sale becomes the start of a relationship, not the end of one.
The moment a transaction becomes a relationship.
Know who walked in — with membership and customer profiles.
See who's new, returning, active, or quietly slipping away.
Reach them at the right time — on WhatsApp, automatically.
Give them a reason: points, stamps, vouchers, member days.
No more strangers.
You already paid to earn the customer.
The relationship shouldn't end after one transaction.
Repeat business is a system
This is Foodlink's way of thinking about retention — not a scientific formula. Just the four things that decide whether someone returns. Hover or tap any factor.
Your product, your service, and the way customers feel when they deal with you.
Foodlink cannot make bad food taste better, or turn a poor product into a great one. Your business creates the reason customers want to return — we never pretend otherwise.
Stay visible after the customer leaves.
Give customers a timely reason to engage again.
Make the next interaction easier.
Your business creates the experience.
Foodlink helps keep the relationship alive.
What Foodlink does
Four things, done consistently, decide what happens after the sale.
Product story
Scroll through the four chapters of a customer relationship. The product view changes with each one.
"Hi {first name}, we saved a little reward for your next visit. See you soon?"
Chapter 01 · Know who your customers are
Understand who is engaging with your business and who may need attention.
Chapter 02 · Stay in their memory
Reach the right customers based on behaviour and timing instead of sending everything manually.
Chapter 03 · Create a reason to return
Build customer engagement around how your customers actually buy.
Chapter 04 · Make the next interaction easy
Give customers one simple place to interact with your brand — without forcing them to download another app.
Set it once
Define the customer journey once. Foodlink helps trigger the right engagement when the right customer condition is met.
Birthday flow
VIP flow
Less manual chasing.
More consistent customer engagement.
Foodlink AI · Beta
Foodlink is a customer retention platform first. AI is a capability inside it — an assistant that helps you act on your own customer data.
In beta — capabilities are limited while we learn with early merchants.
Foodlink AI lives inside the Foodlink dashboard. It helps with ideas and targeting — your judgement stays in charge.
Built for repeat business
Not every industry — just the ones where a customer coming back is the whole business.
Simple pricing
Start building your customer base at no monthly cost. Upgrade when you need more members, more stores, more WhatsApp marketing, payments or e-commerce.
Start building your first customer relationships with Foodlink.
Membership Point / Rank, Stamps, Check-In, Spin to Win, Referral, Vouchers & Cash Back — included in every plan.
Start FreeFor growing businesses that need more members and proper follow-up.
All engagement features included — same as every plan.
Choose RM199 PlanFor established businesses running multiple stores and selling online.
All engagement features included — same as every plan.
Choose RM299 Plan| Compare plans | Start | Grow | Scale |
|---|---|---|---|
| Price | RM0 / month | RM199 / month | RM299 / month |
| Store | 1 | 2 | 3 |
| Payment / Terminal | |||
| Member limit | 100 members | 3,500 members | 10,000 members |
| Design service (optional) | RM500 one-time | RM500 one-time | RM500 one-time |
| WhatsApp credits (one-time, not monthly) | Get 10 | Get 350 | Get 1,000 |
| Data ownership | |||
| Foodlink AI (Beta) | |||
| Selling member package | |||
| E-commerce | |||
| POS integration (Foodlink Connect API) | |||
| Extra WhatsApp credits | RM1 / credit | RM1 / credit | RM1 / credit |
More than 3 stores, more than 10,000 members, or special requirements? Talk to Sales — you never have to force a plan that doesn't fit.
Start / Grow / Scale are positioning labels for comparison — choose by business size.
Start using Foodlink with up to 100 members and no monthly subscription.
Your first 100 members · free
Real relationships
Every Foodlink feature maps to a real moment between a business and its customers.
Case studies with verified results are added as merchants share them — no invented numbers, ever.
FAQ
Foodlink helps you identify your customers, understand who's active or becoming inactive, reach them at the right time, and reward them so they come back. It manages the relationship after the transaction.
No. Foodlink started in F&B and now serves retail too — any business with meaningful repeat purchase potential.
Yes. Beauty, pet stores, fashion, convenience, specialty, lifestyle, health and wellness — if customers can come back, Foodlink fits.
No. Customers interact through a mini web app — membership, vouchers, check-ins — without installing anything.
Yes. The free plan includes 1 store, 100 members, 10 WhatsApp marketing credits and the full engagement toolkit.
Your 100 members stay, with all their points and vouchers. New customers can't join until you upgrade, so upgrade to the RM199 plan before you hit the limit to raise it to 3,500.
Create a message, choose a customer segment — like inactive or birthday — and send. Automations can also send based on conditions you set once.
Each credit sends one WhatsApp marketing message to one customer, from your business's own WhatsApp number. Every plan comes with a one-time starting allowance (10, 350 or 1,000 credits). Credits don't reset monthly; when they run out, top up at RM1 per credit (the rate follows the USD–MYR exchange rate and may change).
Yes — WhatsApp our team and we'll upgrade you. Your members and data come with you.
Yes — 1 store on the free plan, up to 2 on RM199, up to 3 on RM299. Need more? Talk to Sales.
Payment and terminal support is included on the RM199 and RM299 plans.
Yes — e-commerce is included on the RM299 plan.
Yes, on the RM299 plan. Foodlink Connect is our API for POS systems: QR payment, member lookup, recording sales, voucher redemption and refunds. Your POS provider connects to it; WhatsApp us and we'll share the details with them.
A beta assistant inside Foodlink. It helps generate campaign ideas, draft content, and make sense of your customer data. It's a capability, not the product itself.
Yes. Membership, loyalty and engagement work on every plan — payments and e-commerce are only on paid plans.
Keep the customers you've already earned
Start building customer relationships that continue after the transaction.